This past weekend was a busy one for us. We had a wedding that we worked on Saturday. I want to be careful on how I word things just in case my client ends up finding this blog. Have you ever had a client that is ready to complain at any chance that they get? It almost seems as if they are looking for a reason to complain. While I do not enjoy dealing with those kind of clients, I have learned that most of the time their dissatisfaction has little to do with my photography skills.
When I initially walked into the hall for the wedding reception, I happen upon the bride literally screaming at a understated man in the corner. From what I could gather, it was the photo booth operator. I found out later that the bride was upset that the font that she had chosen for the photo strips was not up to her standards. I obviously stayed out of the situation other than to maybe redirect the brides attention to taking some photos of the family. I have learned throughout the years that when people act unreasonable they are usually just reflecting issues that they have onto you. That may sound a bit judg-ey but it’s just the way I have come to see things. This bride was not going to be happy about anything because she wasn’t happy with herself. I am not going to mention the person by name but if they read this article I am certain they will know that it is about them.
I provided my service and did a great job. The groom was mortified with the way that his soon to be wife was acting about the most mundane details. She got upset because someone closed their eyes during a photo, even though we had several of the same photo where everyone had their eyes open! By the end of the night I actually felt bad for her and for her groom. Obviously, this lady was not happy with her life and felt the need to take it out on the “help”. Luckily after the ceremony the bride had a couple drinks and ended up settling down. If she did not settle down, I would venture to say that I would have left. In situations like these, it is usually best to try and keep your composure and if at all possible kill them with kindness. Have you ever dealt with a nightmare client? We would love to feature your story on our blog so please reach out to us if you do.
My husband, David and I both love having our own business together but for very different reasons. He is a photographer in every sense of the word, he sees a picture everywhere he looks. He is never without one of his cameras, yes he has many. He is always saying “that would make a great picture” then he snaps of photo of said thing “that would make a great picture”. I on the other hand won’t even pretend that I know as much as he does about photography, I know some, enough to get along in the business but my expertise comes in the form of business management. He is the main attraction, all of our repeat customers come back to have David be the picture taker. I just make sure that we can handle the level of business we have and act accordingly.
I make sure that we do not get overwhelmed and that we have plenty of time for each of our customers, I make sure everyone leaves feeling like they are the most important. I have come to realize though, you cannot make everyone happy no matter how on top of your game you are. Some people live to be miserable and to make others around them feel the same. With those people I just treat them with a little kindness and patience because that gives me the power over them and not have me resort to their low level of decency. The majority of people are great and grateful, the few that are bad just make the good ones better. I guess this is true in all business, customer service these days is one of the hardest industries in the world.
But back to my husband and his amazing abilities as a photographer. He has been doing this for as long as he can remember, he received his first camera for his 6th birthday and it was all over then, he knew that this is what he was born to do. And I would have to agree, the things that his sees just amaze me. He can see a picture in the most boring, mundane thing and bring such a brilliant life to it that it will make you question your reasoning about all things. He brings such a passion to his pictures that you cannot help but to get caught up in all of it along with him.
No matter what the object of his lens is he will bring all of his skills with him to make the best photo that he can. He never does anything less than his best, he brings his love, passion and he gut instinct with him to make sure that the main focus of his picture is the most brilliant thing the viewer sees. He never let the negativity of some of his customers produce a bad picture, he will just try harder to make it perfect. That is one of the reasons that I love him so much.
Thanks everyone for getting this far along in my blog, I hope to hear from you!