Good Pictures, Tough Client

This past weekend was a busy one for us.  We had a wedding that we worked on Saturday.  I want to be careful on how I word things just in case my client ends up finding this blog.  Have you ever had a client that is ready to complain at any chance that they get?  It almost seems as if they are looking for a reason to complain.  While I do not enjoy dealing with those kind of clients, I have learned that most of the time their dissatisfaction has little to do with my photography skills.

When I initially walked into the hall for the wedding reception, I happen upon the bride literally screaming at a understated man in the corner.  From what I could gather, it was the photo booth operator.  I found out later that the bride was upset that the font that she had chosen for the photo strips was not up to her standards.  I obviously stayed out of the situation other than to maybe redirect the brides attention to taking some photos of the family.  I have learned throughout the years that when people act unreasonable they are usually just reflecting issues that they have onto you.  That may sound a bit judg-ey but it’s just the way I have come to see things.  This bride was not going to be happy about anything because she wasn’t happy with herself.  I am not going to mention the person by name but if they read this article I am certain they will know that it is about them.

I provided my service and did a great job.  The groom was mortified with the way that his soon to be wife was acting about the most mundane details.  She got upset because someone closed their eyes during a photo, even though we had several of the same photo where everyone had their eyes open!  By the end of the night I actually felt bad for her and for her groom.  Obviously, this lady was not happy with her life and felt the need to take it out on the “help”.  Luckily after the ceremony the bride had a couple drinks and ended up settling down.  If she did not settle down, I would venture to say that I would have left.  In situations like these, it is usually best to try and keep your composure and if at all possible kill them with kindness.  Have you ever dealt with a nightmare client?  We would love to feature your story on our blog so please reach out to us if you do.